Our watches and jewellery are delivered using prestigious valuables couriers, with every shipment being insured to the value of the transported goods.
Payment for international delivery can be made exclusively by bank transfer, with goods being shipped only after the payment has been received. The transfer will take approximately one week. The customer will receive notification of the transfer via an email from our bank account.
Payment is made through a secure server of KEY CLIENT.
We sell all of our timepieces in perfect condition and accompanied by a Guarantee Certificate that lists the watch's characteristics, serial, and reference number. Every vintage and antique timepiece is perfectly restored and offered with a "della Rocca" Guarantee Certificate renewable for up to 5 years.
We remind customers that once an order has been submitted it cannot be altered or cancelled by the customer. In the event of an error customers must contact us with the amendments at: firstname.lastname@example.org within 24 hours of the order being placed.
Customs and Duty
Orders that are shipped outwith the European Union may be subject to import taxes, customs duties and fees levied by the destination country for which della Rocca Gioielli Snc takes no responsibility. Such charges must be borne by the recipient.
You have the right to cancel the contract to purchase within 14 days from day of receipt of goods. Please return any items without damages, blemishes or scratches along with their original packaging including protective plastics and hang tag. The customer is liable for all return shipping costs and must ensure the item is fully insured.
All new watches are available on request if not in stock. Delivery will be agreed upon ordering with a maximum of 30 days delivery time. Payment in full must be made on new watches. It is only possible to pay 30% in advance with the balance made payable on delivery only when purchasing at the shop.( we reserve the right to accept or not the stated conditions of payment.) In case della Rocca gioielli snc is unable to deliver the product within the agreed time, the client will be fully refunded. All images of new watches published on the site are purely indicative. In the absence of specified indications noted in order, any lack of conformity to the purchased item(s), may not be disputed. It is not possible to exercise the right to withdrawal the purchase of new watches which have been specifically ordered. della Rocca gioielli snc is a private company and is in no way affiliated to Rolex or any other marketed brands.